01
E-commerce brands where customer service ends at 6pm — and customers shop after dinner.
Fits you
Coverage goes live · 5 days
15s
Pick-up time
98%
Answer rate
94%
First-call resolution
Inbound Calls
Every missed call is a missed customer. We make sure you don't miss any.
Standard hours 8AM-8PM six days a week. 24/7 available. Tamil, Hindi, Telugu, Kannada, Malayalam, English — and your brand's tone.
15s
Median pick-up time
94%
First-call resolution
6
Indian languages
E-commerceHealthcareReal EstateEducationF&BBFSIE-commerceHealthcareReal EstateEducationF&BBFSIE-commerceHealthcareReal EstateEducationF&BBFSI
Who this is for
Who benefits.
If any of these sound like you, we should talk.
02
Healthcare, clinics, diagnostics where appointment bookings keep coming after office hours.
Fits you
03
Local businesses (restaurants, services) needing reservations and enquiries answered while they run the business.
Fits you
04
B2B companies avoiding the "press 1 for sales" IVR trap.
Fits you
The proof
Call routing that actually routes.
Call received
→Language detected
→Tier-1 agent / bot
→Escalation decision
→Specialist handoff
→CRM logged
→Follow-up scheduled
What we build
Inbound services we run.
01
Customer support
Order status, returns, complaints.
02
Appointment booking
Healthcare, services, consulting.
03
Order taking
Phone orders, payment follow-up, confirmations.
04
Helpdesk tier-1
First response, triage, escalation.
ClientA D2C brandD2C
Phone answer rate from <em>62% to 98%</em>. CSAT up 18 points.
Replaced an internal 2-person team with our 8-agent pool covering 8AM-10PM. Every call answered in 15s. CRM logged in real-time.
01
98%
Answer rate
02
15s
Pick-up time
03
18
CSAT points lift
04
94%
First-call resolution
What it's like working with us
We used to lose sales to voicemail. Now we lose none.
PM
Priya M.
Founder · A D2C brand
D2C · Bangalore
Tech stack
The tools. Chosen for your reasons.
07technologies in rotation
01Ozonetel
02Exotel
03Knowlarity
04Freshdesk
05Zendesk
06Zoho Desk
07WhatsApp Cloud API
Process
How we actually work.
06 stages
- 01
Requirement scoping
Week 1Call volumes, hours, languages, SLAs.
- 02
Script + KB
Week 2FAQs, escalations, tone guide.
- 03
Agent training
Week 3Product knowledge, scripts, role-play.
- 04
Pilot
Week 410% traffic, live coaching.
- 05
Full go-live
Week 5+100% traffic, monitored.
- 06
Weekly QA
OngoingCall scoring, coaching, iteration.
Questions
Answers, without the fluff.
Still have questions? Talk to us — we answer within a business day.
07common questions
01How many languages?
Tamil, Hindi, Telugu, Kannada, Malayalam, Marathi, Bengali, English as standard. Others on request.
02Can the team use our CRM?
Yes. We integrate with Zoho, HubSpot, Salesforce, or your custom CRM. All calls logged in real-time.
03Quality assurance?
Random call sampling (5-10% of all calls scored weekly), scorecard feedback, monthly coaching sessions.
04How long does a typical engagement take?
Most projects run 10-18 weeks from kickoff to production launch. We share a milestone plan in week one and update weekly.
05Do you sign an NDA?
Yes. Standard mutual NDA on request, before the first technical conversation.
06Who owns the code and IP?
You do. Code is in your GitHub org from day one. All IP transfers unambiguously on delivery.
07What does your pricing model look like?
For v1 builds: fixed scope, fixed milestones. For ongoing work: monthly retainer with a defined team. We don't do time-and-material surprise billing.
Related
Explore more of what we do.
A team that picks up in 15 seconds.
Share your current call volume and languages. We'll scope a team that fits.
Free call-ops audit.